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Creative Elegance Welcome to CEWEB
 
Occasional Tables
Entertainment
Dining Room
Bedroom
Office Furniture

General FAQs

What is the lead time for orders?

 

Regular production time generally runs four to six weeks but may vary due to seasonal considerations such as trade shows, year end holiday / vacation schedule, etc.  Some items are in stock and available for "Quick Ship".  Shipping adds extra time depending on the carrier used and what part of the country the merchandise is going to.  Your dealer can give you an approximation of the the transit time involved.
 

Can Creative Elegance customize the pieces I want to order?

 

Yes!  Since we are a service oriented domestic manufacturer we are able to offer lots of standard options including different finishes, various configurations and the ability to customize our products.  Changing wood type, increasing or decreasing sizes, substituting doors for drawers, etc. are all custom changes that are generally possible but affect the price of the product.  Contact your dealer for specific information.

   Will making custom changes to the pieces I order increase the production lead time? 
 
Usually the only increase in lead time for customized orders is what it takes to get all the details sorted out and everyone on the same page. 
 
  How should I clean and care for my new furniture? 
   
Your furniture was inspected and in good condition when it left the factory after manufacturing.  The retail store or service company involved in delivering and setting up the product should make any final adjustments necessary as well as leave the product clean and beautiful.  For specific information on cleaning, touching up, simple adjustments, etc. see the Product Care section of our web site.
   

  What happens if my furniture is damaged when received.   
 


As mentioned above, each piece is carefully inspected and verified to be in good condition prior to packaging and shipment.  If a piece is damaged in transit (including concealed damage due to dropping or mishandling) it is the responsibility of the servicing retailer to aid the consumer in resolving the issue.This includes maintaining proper documentation, filing freight claims and effecting needed repairs or ordering replacement pieces.  Although beyond our responsibility, Creative Elegance will assist where possible to expedite the resolution of these issues.