Quality Assurance Program and Warranty

Mission
The mission of the Quality Assurance Program is to monitor the quality and consistency of products going through our factory. This includes the continuous evaluation of raw materials, processes and completed goods to insure that our best efforts are being put forth.

Measures and Methods
The Quality Assurance Team meets daily to monitor the status of production in the factory. A system for reporting is in place to identify problems, delays or other issues that affect the timeliness and quality of production. Issues are brought up and decisions made in an ongoing effort to continually improve the quality of our products and service.

Employees at every stage of production are considered inspectors and the responsibility for identifying and dealing with issues at the earliest stages is shared by everyone. Supervisors sign off on each work order to validate the condition of every item as it passes through their specific department. Once an order is completed and shipped out, the work order, complete with production notes and inspection checklist, is filed for future reference.

Even though the fabrication of parts is done with the aid of computer controlled systems, products are set up regularly to verify their proper manufacturing before the item is boxed and shipped. By doing this we have the confidence that the installers and subsequent users will be satisfied. Feedback from customers, delivery/installation people, etc. are all appreciated and needed to help meet our mission of continual improvement. Members of the QAT travel to various trade shows and other locations to personally set up the merchandise for the display. This is another way for direct feedback to play a role in the process.

Limited Warranty
Creative Elegance warrants its products for a period of one year from the date of shipment from the factory against defects in material and workmanship. The improper installation, care and use of its products may have an adverse affect on them and subsequently void any type of pledge or warranty. It is the responsibility of the servicing retailer to be the intermediary between the factory and end user. We will repair or replace any item determined to be defective during the warranty period provided it has been used in an appropriate manner. All costs associated with the transportation, delivery and installation of replacement parts or products will be at the expense of the authorized dealer involved in the original purchase.